Last Updated: July 21, 2025

This Refund Policy outlines the conditions under which refunds may be issued for bookings and purchases made through the OnTour Golf PH website, ontourgolfph.com. Please read this policy carefully before making a booking or purchase. By making a booking or purchase, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.

1. General Principles

At OnTour Golf PH, we strive to provide excellent services and products. However, we understand that circumstances may arise where cancellations or refunds are necessary. Our refund policy is designed to be fair and transparent while considering the various factors involved in our offerings, such as pre-arranged bookings with third-party providers.

2. Tour and Service Bookings

The following conditions apply to refunds for tour and service bookings:

• Cancellations by You:

  • 30 days or more prior to the scheduled service date: 60% refund of the total booking cost may be offered.
  • Between 15 and 29 days prior to the scheduled service date: 30% refund of the total booking cost may be offered.
  • Less than 15 days prior to the scheduled service date or no-show: No refund will be provided.
  • Specific Tour/Service Variations: Please note that certain tours or services may have different cancellation and refund policies due to agreements with third-party providers. These variations will be clearly stated at the time of booking. 

• Cancellations by OnTour Golf PH:

  • In the event that OnTour Golf PH cancels a tour or service due to unforeseen circumstances (e.g., inclement weather making the activity unsafe, force majeure events, insufficient participants), you will be offered the following options:
    
    • A full refund of the amount paid.
    • The option to reschedule the tour or service for a mutually agreed-upon date, subject to availability.
    • A credit for future bookings with OnTour Golf PH of equal value.

• Modifications by You:

  • Requests for modifications to bookings such as date changes, changes in the number of participants are subject to availability and may incur additional charges. We will make reasonable efforts to accommodate modification requests, but cannot guarantee them. If a modification results in a lower price, a refund for the difference may or may not be provided at our discretion, depending on the timing of the request and the specifics of the booking.

3. Product Purchases

The following conditions apply to refunds for product purchases made through the Website:

• Damaged or Defective Products:

  • If you receive a damaged or defective product, please notify us within 3 days of receiving the item, providing photographic evidence of the damage or defect.
  • Upon verification, we will offer you the option of a full refund, a replacement of the same product (subject to availability), or a store credit of equivalent value.
  • We may require you to return the damaged or defective product to us at our expense.

• Returns for Other Reasons:

  • Returns for reasons other than damage or defect may be accepted at our discretion within 3 days of your receipt of the product, provided the product is unused, in its original packaging, and with all original tags and accessories.
  • A restocking fee of 20% may apply to such returns.
  • You will be responsible for the return shipping costs.
  • Upon receipt and inspection of the returned product, a refund (minus any restocking fee and original shipping costs) will be processed.

• Non-Returnable Items:

  • Certain items may not be eligible for return or refund, such as personalized items, perishable goods, travel vouchers. This will be clearly indicated at the time of purchase.

4. Refund Process

• To request a refund, you must contact us via email at info@ontourgolfph.com or through the “Contact Us” form on our Website. Please provide your booking/order number, the reason for the refund request, and any supporting documentation.
• Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
• If your refund is approved, it will be processed within 7-10 business days using the original payment method.
• Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
  
   

5. Exceptions

• We reserve the right to make exceptions to this Refund Policy on a case-by-case basis, particularly in situations involving extenuating circumstances.
• Refunds will not be provided for services that have already been rendered or for products that have been used or are no longer in a resalable condition (unless they are damaged or defective upon receipt).

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will post any changes on this page and update the “Last Updated” date at the top. Your continued use of our Website after the posting of changes constitutes your acceptance of such changes.