Last Updated: May 2, 2025

This Refund Policy outlines the conditions under which refunds may be issued for bookings and purchases made through the On Tour Golf PH website, [Insert Website Address Here] (the “Website”). Please read this policy carefully before making a booking or purchase. By making a booking or purchase, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.

1. General Principles

At On Tour Golf PH, we strive to provide excellent services and products. However, we understand that circumstances may arise where cancellations or refunds are necessary. Our refund policy is designed to be fair and transparent while considering the various factors involved in our offerings, such as pre-arranged bookings with third-party providers.

2. Tour and Service Bookings

The following conditions apply to refunds for tour and service bookings (e.g., golf tours, transportation services):

• Cancellations by You:

  • [Number] days or more prior to the scheduled service date: [Specify percentage or fixed amount] refund of the total booking cost may be offered.
    
    • Example: 30 days or more prior: 75% refund.
  • Between [Number] and [Number] days prior to the scheduled service date: [Specify percentage or fixed amount] refund of the total booking cost may be offered.
    
    • Example: Between 15 and 29 days prior: 50% refund.
  • Less than [Number] days prior to the scheduled service date or no-show: No refund will be provided.
    
    • Example: Less than 15 days prior or in case of a no-show: No refund.
  • Specific Tour/Service Variations: Please note that certain tours or services may have different cancellation and refund policies due to agreements with third-party providers (e.g., specific golf courses, hotels). These variations will be clearly stated at the time of booking.

• Cancellations by On Tour Golf PH:

  • In the event that On Tour Golf PH cancels a tour or service due to unforeseen circumstances (e.g., inclement weather making the activity unsafe, force majeure events, insufficient participants), you will be offered the following options:
    
    • A full refund of the amount paid.
    • The option to reschedule the tour or service for a mutually agreed-upon date, subject to availability.
    • A credit for future bookings with On Tour Golf PH of equal value.

• Modifications by You:

  • Requests for modifications to bookings (e.g., date changes, changes in the number of participants) are subject to availability and may incur additional charges. We will make reasonable efforts to accommodate modification requests, but cannot guarantee them. If a modification results in a lower price, a refund for the difference may or may not be provided at our discretion, depending on the timing of the request and the specifics of the booking.

3. Product Purchases (e.g., Golf Equipment, Merchandise)

The following conditions apply to refunds for product purchases made through the Website:

• Damaged or Defective Products:

  • If you receive a damaged or defective product, please notify us within [Number] days of receiving the item, providing photographic evidence of the damage or defect.
    
    • Example: Notify us within 7 days.
  • Upon verification, we will offer you the option of a full refund, a replacement of the same product (subject to availability), or a store credit of equivalent value.
  • We may require you to return the damaged or defective product to us at our expense.

• Returns for Other Reasons (e.g., Change of Mind):

  • Returns for reasons other than damage or defect may be accepted at our discretion within [Number] days of your receipt of the product, provided the product is unused, in its original packaging, and with all original tags and accessories.
    
    • Example: Returns accepted within 14 days.
  • A restocking fee of [Specify percentage or fixed amount] may apply to such returns.
    
    • Example: A 15% restocking fee may apply.
  • You will be responsible for the return shipping costs.
  • Upon receipt and inspection of the returned product, a refund (minus any restocking fee and original shipping costs) will be processed.

• Non-Returnable Items:

  • Certain items may not be eligible for return or refund, such as [Specify examples, e.g., personalized items, perishable goods, downloadable software]. This will be clearly indicated at the time of purchase.

4. Refund Process

• To request a refund, you must contact us via email at [Insert Email Address Here] or through the “Contact Us” form on our Website. Please provide your booking/order number, the reason for the refund request, and any supporting documentation (e.g., photos of damaged items).
• Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
• If your refund is approved, it will be processed within [Number] business days using the original payment method.
  
  • Example: Refunds will be processed within 7-10 business days.
• Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.  
  
   

5. Exceptions

• We reserve the right to make exceptions to this Refund Policy on a case-by-case basis, particularly in situations involving extenuating circumstances.
• Refunds will not be provided for services that have already been rendered or for products that have been used or are no longer in a resalable condition (unless they are damaged or defective upon receipt).

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will post any changes on this page and update the “Last Updated” date at the top. Your continued use of our Website after the posting of changes constitutes your acceptance of such changes.